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Koffi Klu

Koffi Klu

New Jersey, United States

Underwriter at Capgemini

Contact
Status
Other / Non Academic
Discipline
Finance

Job experience

  • 2016 - 2017
    Underwriter
    Capgemini
    Horsham, PA

    Assessed medical and financial risks of life insurance applicants and assigned proper risk class to cases in accordance with company guidelines, current risk tolerance, and profitability goals.
    • Accurately appraised risks by reviewing medical records and exams, financial documents, and other underwriting requirements to determine proper risk class assessment, assuring profitable mortality experience.
    • Performed, documented risk assessment and underwriting decisions in appropriate systems and consulted with medical board as appropriate, ensuring adequate records keeping, sound, equitable, and consistent decisions and compliance.
    • Worked with medical board in evaluating complex cases, ensuring equitable decisions.
    • Established effective relationship with producers and communicated tactfully underwriting decisions, improving company reputation and profitability.

  • 2015 - 2016
    Senior Process Manager
    Capital One
    Wilmington, DE

    Led the identification and remediation of defects that impact the company’s financial performance, reputation, and regulatory compliance. Coordinated agile cross-functional team efforts to remediate issues and implement long-term corrective actions and adequate controls. Initiated processes that improve business efficiency and drive results.
    • Investigated, remediated, and closed 90% of all risk events within Service Level Agreements (SLAS), including defects research, data collection, root cause analysis, customer impact, communication, resulting in risk mitigation over one million dollars.
    • Identified gaps and breakdowns in policies, processes, and procedures and partnered with stakeholders to establish controls commensurate with risks to properly mitigate them.
    • Performed risk-based assessment of department activities and identified process improvement opportunities, maintained formal process documentation including policies and procedures, control documentation and process flow diagrams.
    • Lead change initiatives that improve processes and procedures, driving efficiencies and results and improving customer experience.

  • 2012 - 2015
    Senior Product Manager
    Capital One
    Wilmington, DE

    Led the implementation of business intent and requirements for products, developed controls to mitigate risks, streamlined department processes, and strengthened internal audit procedures.
    • Leveraged Agile methodology (Scrum) to manage existing products and lead the launch of new products, ensuring timely, on target, and within budget delivery.
    • Facilitated business requirements gathering and user acceptance plans, ensuring all viable options and alternatives were explored.
    • Collaboratively with agile development teams, in translating business requirements into technical specs, ensuring that solution components meet business requirements.
    • Streamlined user access recertification process, reducing cycle time and audit findings.
    • Developed effective controls and procedures, mitigating risks and ensuring compliance.
    • Led change control efforts to ensure impacts are appropriately assessed, documented and corrective actions implemented.
    • Proactively revised procedures, processes, and internal controls and liaised effectively with corporate auditors, reducing audit findings and resulting in adequate rating.

  • 2001 - 2012
    Underwriter
    HSBC
    Jersey City

    Independently evaluated individual life and disability insurance applications, leveraging data-driven underwriting, risk-based KYC procedures, and analytics to determine risk classification. Liaised with regulators, corporate auditors, and third-party auditing bodies.
    • Assessed risk to determine applicant insurability while adhering to company underwriting guidelines, maintaining profitable mortality and morbidity experience.
    • Applied effective Know Your Customer, due diligence and enhanced due diligence approach to ensure that applicants do not use insurance products for illicit purposes such as money laundering and terrorism financing, fulfilling company regulatory obligations.
    • Reviewed and streamlined internal processes and procedures and setup robust internal controls, ensuring effectiveness, efficiency, and compliance with law and regulations.
    • Coordinated effectively external and corporate audits, and market conduct examinations by Insurance Commissioners, resulting in low risk classification and full compliance.
    • Played a pivotal role as Subject Matter Expert (SME) in the successful design, testing, integration, and implementation of large cross-functional, multi-faceted projects designed to launch or upgrade products and systems and streamline processes.
    • Partnered with business units, IT, Legal, and Compliance to remediate audit and market conduct exams findings and implement corrective actions, ensuring compliance.

Education

  • Regis University
    - present
    MBA in Finance & Accounting

Certifications
  • Business Process Management (BPM)
    Capital One
    - present
  • Associate, Customer Service (ACS)
    LOMA
    - present
  • Associate, Reinsurance Administration (ARA)
    LOMA
    - present
  • Associate, Reinsurance Administration (ARA)
    LOMA
    - present
  • Associate, Insurance Regulatory Compliance (AIRC)
    LOMA
    - present
  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
    - present
  • Certified Scrum Master (CSM)
    Scrum Alliance
    - present
  • Scaled Agile Framework Product Manager/Product Owner (SAFe PM/PO)
    Scaled Agile, Inc.
    - present
  • Fellow, Life Management Institute (FLMI)
    LOMA
    - present
  • Certified Anti-Money Laundering Specialist (CAMS)
    Associations of Certified Anti-Money Laundering Specialists (ACAMS) - ACAMS, Miami, FL
    - present
  • Business Process Management (BPM)
    Capital One
    - present
  • Fellow, Life Management Institute Insurance (FLMI)
    LOMA
    - present
  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
    - present
  • Certified Scrum Master (CSM)
    Scrum Alliance
    - present
  • Scaled Agile Framework Product Manager/Product Owner (SAFe PM/PO)
    Scaled Agile, Inc.
    - present