Patricia Satterstrom is an Assistant Professor at the NYU Wagner Graduate School of Public Service. She is also an affiliate of the Management and Organizations Department at the NYU Stern School of Business. Satterstrom studies how teams can give voice to the voiceless, enabling team members to collaborate despite power differences arising from professional and demographic boundaries. Her field research uses longitudinal inductive methods to examine the micro-processes team members use to challenge traditional power structures and facilitate improved collaboration in health care organizations. She also studies the influence of multicultural experience and diversity on team members’ interactions and performance as well as explores the factors that influence perceptions of team success. Satterstrom received her Doctorate in Business Administration from Harvard Business School (HBS) where she was awarded the Wyss Award for Excellence in Doctoral Research and the Susan Cohen Award for Doctoral Research. She concentrated in Psychology at Harvard College. Satterstrom has studied and worked in South Korea on a Harvard-Yenching fellowship. She conducted research and wrote cases on globally distributed teams as a Research Associate at HBS. She has also worked as an Organizational Change consultant at Booz Allen Hamilton. At Wagner, Satterstrom teaches the Managing Public Service Organizations (MPSO) course for graduate student and the Building Effective Teams course for executives.
