Background

Extensive experience as a business leader and subject matter expert. A dynamic and clear communicator with a track record of successful business accomplishments with the creativity and vision necessary to deliver corporate goals and objectives. Experience in executive management, organizational performance/development, strategic planning, leadership, and profit/loss responsibility. Experienced developing workforce and corporate education and training programs. Contract and program experience in federal and state governments. Alternative Dispute Resolution (ADR) skills as a Certified Mediator, Arbitrator and licensed Insurance Adjuster. Post Secondary education experience as a business professor and corporate education instructor. C-level executive management background and business ownership expertise. Results driven. Specialties: Certified Management Consultant/Business Analyst Project Management Professional (PMP qualified) Six-Sigma Black Belt Mortgage Banker Qualified Arbitrator Certified Mediator Corporate Mediator Neutral Umpire Neutral Facilitator Certified Insurance Adjuster Professional Negotiator Federal Contractor Movtivational Speaker Seminar Instructor Profesional Development Trainer Adjunct Business Professor

Job experience

• October 2004 - present
  Mediator/Arbitrator/Adjuster
  Baldwin & Associates LLC
  

  Tampa/St. Petersburg, Florida Area

  Highly effective Mediator, Arbitrator, Adjuster, Umpire and Facilitator. Dispute settlement expertise in Business Contracts, Property/Casualty, Consumer Finance, Commercial Finance, Insurance, Mortgage Foreclosure, Risk Management, Workplace/Employment Disputes, Lemon Law, General Construction, Product Warranties and Real Estate. Experienced Senior Business Consultant and Analyst; a dynamic communicator with a track record of successful arbitration's, mediation's, negotiations and presentations; senior corporate trainer expertise in adult education and professional development; Contractual experience in government and corporate environments. Federal Civil Rights Act, ADA, EEO working knowledge. Group facilitation expertise in both dynamic and contentious environments.

• January 2001 - present
  Senior Managing Partner
  Baldwin & Associates LLC
  

  Tampa/St. Petersburg, Florida Area

  Serve as primary relationship executive for a portfolio of accounts. Work with senior consultants, contract consultants and other professionals to identify opportunities, develop solutions, and prepare proposals and close new business for the firm. Cultivate and manage new business relationships with strategic partners and vendors. Develop and publish client penetration strategies for portfolio of accounts. Establish and manage sales objectives, lead organizational strategy and planning sessions. Serve as client advocate for all service delivery and related issues for portfolio of accounts. Establish financial and operational goals for client projects. Provide engagement direction and quality assurance for client relationship and maintained senior level relationships with key decision makers of clients and prospects. Directly manage delivery of client services. Measured project profitability, timeliness and quality issues to meet client satisfaction. Provide mentoring, performance feedback and direction/goal setting to senior consultants, contract consultants and other professionals tasked with delivering client results. Motivate team members to exceed established financial targets. Understand and support the development and growth of practice methodology. Support R&D and innovation efforts within the organization. Helped identify emerging and unique markets for the firm and supported development of appropriate responses to market positions. Assist in the development of pricing strategies and set operational goals consistent with the strategic direction and assume financial responsibility for results.