Background

Eric Villafranca is a PhD candidate in Information Systems at Baylor University in Waco, TX. He first realized the many barriers facing minorities in higher education while attending community college. His mentors encouraged him to continue his education so that he himself could make a real change in the community. He earned a BBA in MIS from the University of Arkansas at Little Rock, an MBA from Sam Houston State University, and an MSIS from Baylor University. He is currently researching antecedents of information asymmetry and its impact on peer’s behavior in the sharing economy. He is a veteran of the United States Air Force, with careers as an avionics technician and as an operational meteorologist.

Job experience

• January 2014 - August 2015
  Data Support Specialist
  American Income Life Insurance
  

  Waco, TX, USA

  • Created Microsoft Excel spreadsheets to track sales figures efficiently and accurately
  • Collaborated with team members to develop sales reports and forecasts
  • Created macros to automatically gather data, generate reports, and email directors

• January 2013 - January 2014
  Information Systems Specialist
  College Station Medical Center
  

  College Station, TX

  • Installed and maintained Windows XP/7 systems for the staff and over 200 physicians
  • Maintained Active Directory security and trained new staff on best practices
  • Supported the main hospital of over 167 beds and clinics in Brenham, Navasota, and Bryan, TX

• January 2011 - January 2012
  Information Systems Intern
  Baptist-Health Information Systems
  

  Little Rock, AR

  • Installed and maintained Windows XP/7 systems, printers, and nurse carts
  • Supported hospitals and clinics throughout central Arkansas
  • Participated in the integration of EPIC electronic documentation systems

• January 2004 - October 2010
  Operational Meteorologist
  Texas Air National Guard
  

  Houston, TX, USA

  • Performed and managed the collection, analysis, and forecast of atmospheric weather conditions to enable ground and air operations in support of Defense Support of Civil Authorities (DSCA) joint task force missions
  • Supervised shifts which reported directly to high ranking officers
  • Conducted seminars and briefings for large crowds of decision makers
  • Trained and briefed personnel on workplace hazards as the Squadron Safety Manager

• January 2008 - January 2009
  Help Desk Tech Support
  Wachovia Bank
  

  San Antonio, TX, USA

  • Achieved queue times of under 3 minutes through excellent troubleshooting
  • Resolved Windows XP issues and check scanner hardware faults
  • Received a contract extension for above average performance

• September 2002 - January 2004
  Communications Navigation Mission Systems (Avionics) Specialist
  US Air Force
  

  Fussa, Tokyo, Japan

  Yokota Air Force Base, Japan
  • Maintained and repaired C-130 aircraft communication and navigation systems with diligence that led to100% mission success rates
  • Exceeded training and quality work guidelines by winning competitive awards, promotion ahead of cycle and peers, and “excellent” ratings

Education

• Baylor University
  Ph.D. in Information Systems
  

  2016 - 2020
• Baylor University
  MSIS
  

  2015 - 2016
• Sam Houston State University
  MBA
  

  2014 - 2015
• University of Arkansas at Little Rock
  BBA in Management Information Systems
  

  2010 - 2012